You applied, and nothing came back. Before you assume the file is stuck, it is worth checking the simplest thing: whether a message was sent and simply did not reach where you were looking. It explains where application messages can end up, what to check and in what order, how to tell a real request from a fake one, and what to do when you truly cannot find it. For the bigger picture, start with our guide on what to know before you apply for business funding.
Which messages can you expect by email?
An application is not one email. Depending on your file and the funding source, several messages can arrive over its life:
- Secure upload or portal links for sending documents and returning to your application.
- Document or signature requests from T.A.G. or from a funding source reviewing your file.
- The funding offer, if a funding source makes one.
- Final-verification instructions before disbursement. Our page on final bank verification explains what that step is.
Each of these can be time sensitive. For the order in which they come, see what happens after you apply for business funding.
Where a message can go missing
Email filtering is automatic, and it does not know that a message matters to you. These are the places an application message can end up:
| Where | Why it can happen | What to do |
|---|---|---|
| Spam or junk folder | Automatic filters can judge a legitimate message as unwanted, particularly one with a link or an attachment. | Open the message, mark it as not spam, and add the sender to your contacts. |
| Promotions, updates or other tabs | Some email programs sort mail into tabs, and a message can be filed away from your main inbox view. | Open each tab, or search all mail. |
| Work-email filter | A business email system may quarantine messages from outside senders, or block links and attachments. | Check any quarantine summary, or ask whoever manages your email to release the message. Consider using an address you control. |
| A typo in the address | One wrong letter on the application sends the message somewhere you will never see it. | Check the spelling of the address you entered, then ask us to correct it. |
What to check, and in what order
Work from the simplest explanation to the least likely one. Stop as soon as you find the message.
- Your inbox. Look at the newest mail first, then scroll back to the day you applied.
- Spam or junk. Open it and look for anything related to your business name or to funding.
- Promotions, updates and other tabs. If your email program uses tabs, open every one.
- Search all mail. Search for your business name, for the word application, and for Towers Asset Group or T.A.G.
- The address on your application. Compare it letter by letter with the address you actually use. A missing letter or a swapped character is easy to miss.
- Add the sender to your contacts. This can help later messages reach your inbox, though it does not guarantee delivery.
- Voicemail and text messages. A funding source or our team may also try to reach you by phone, so check those too.
If you cannot find it
You have not done anything wrong, and there are several ways to get back on track:
- Reply to any earlier message from us, even with a short note. A reply tells us which address works.
- Use the application page. Your application is on our application page. If you cannot get back into your file, contact us and we will send a new secure link.
- Ask for a new secure link. If a link has expired or never arrived, ask us to send a new one. Use the newest message you receive.
- Contact us. The business phone is (330) 238-3003, Monday to Friday, 9 AM to 8 PM Eastern, as shown on our contact page.
Staying safe from fake messages
A missing email is an inconvenience. A fake email can be a real problem, and people waiting on funding are a natural target for fake messages. Keep these points in mind:
- T.A.G. never asks for banking passwords. No real application step needs your online banking login sent by email, text or phone.
- Do not click links from senders you did not expect. If you are unsure, go to our site directly and open your application from there.
- A secure link is one way a real request can arrive. If a message asks you to send documents or information some other way, stop and verify it first.
- Check that the message matches us. Be wary of messages that do not match the business name and contact details shown on our site. If you are unsure, go to our site directly or call us.
- Urgency is not proof. A message that demands action within minutes is a reason to slow down, not to speed up.
Why this matters: time kills deals
A funding source reviews your business as it looked on a particular day. A request that sits unseen in a spam folder is a file that is not moving, and the longer it waits, the more can change around it: balances shift, an offer can approach its expiry, and a file that is not being answered can sit while others move forward. Five minutes checking your folders today beats hoping the message turns up on its own.
When requests are answered promptly and completely, one possible cause of delay is removed. T.A.G. is an independent ISO and broker, not a lender, and each funding source sets its own process and timing, so no email habit can promise a result. For a wider look at what slows files down, read why applications get delayed or declined, and see the business funding timeline for the general sequence.
An illustrative example
This is a hypothetical scenario, not a real file. A restaurant owner applies on a Monday using a work address. A document request is sent on Tuesday, but the work email system quarantines it because it contains a link. The owner assumes nothing has happened. On Thursday the owner searches the quarantine summary, releases the message and returns the documents the same day. The file lost days, not because of the business, but because of where one email landed.
A short checklist
- Check inbox, spam or junk, and every tab.
- Search for your business name, the word application, and Towers Asset Group or T.A.G.
- Confirm the address on your application, letter by letter.
- Add the sender to your contacts and mark real messages as not spam.
- Check voicemail and text messages.
- If nothing turns up, reply to an earlier message or ask for a new secure link.
- Never send banking passwords, and verify any unexpected message before clicking.
What T.A.G. does and does not do. T.A.G. is an independent ISO and broker, not a lender. We help you prepare, point out requests that need an answer, and follow up. Funding sources make their own decisions. We cannot promise funding or timing.
Frequently asked questions
Why did I never get an email after I applied?
There are several ordinary reasons. The message may have been filtered into spam, junk, promotions or updates. A work-email filter may have blocked it. The address on the application may contain a typo. Or the message may not have been sent yet. Work through the checklist, then contact us to confirm the address on file.
Is it safe to click a link in an email about my application?
Only if you expected the message and the sender is who it says it is. Be wary of messages that do not match the business name and contact details shown on our site. If you are unsure, go to our site directly or call us. If a message is unexpected, asks for banking passwords, or pushes you to act within minutes, do not click it.
Will T.A.G. ever ask for my online banking password?
No. T.A.G. never asks for banking passwords. A funding source may later use a read-only bank connection as part of final verification, and that step happens through the funding source's own secure process, never by emailing a password to anyone.
What if my secure link has stopped working?
Secure links can expire or be replaced. Reply to any earlier message from us, or contact us, and ask for a new secure link. A newer link may replace the older one, so use the latest message you receive.
Does a message in my spam folder still count as a request?
Yes. A request that sits unread in a spam folder is still waiting for your answer, and the file may be waiting too. Check that folder during any application, and mark real messages as not spam so later ones reach your inbox.
Can T.A.G. promise my funding will arrive on time if I answer quickly?
No. T.A.G. is an independent ISO and broker, not a lender. Funding sources make their own decisions and set their own timing. Answering quickly removes one possible cause of delay, but it cannot guarantee any outcome.
Ready to apply?
Use an email address you check every day, and keep an eye on your spam folder from the moment you submit. Initial funding decisions are based primarily on your business's bank-statement cash flow, without a hard credit inquiry before the initial decision. Additional underwriting and credit checks, potentially including a hard inquiry, may occur before final funding. You can read the terms of any offer before you decide.
Last reviewed: November 11, 2026. T.A.G. is an independent ISO/broker, not a lender. Funding is provided by third-party funding sources and is subject to their underwriting and approval. This page is general information, not legal or financial advice.