Report an Issue

Contact Carlos directly — not a ticket queue

T.A.G. is a small, founder-run ISO. Issues go directly to Carlos Torres, not to a rotating support team. Call or text with your business name and a short description of what happened:

Phone / Text: 330-238-3003
Email: ctorresusha@gmail.com
Hours: Mon–Fri 8am–6pm ET | Sat 9am–2pm ET

What we can help resolve directly

• A misunderstanding about how your application was reviewed
• Confusion about a quoted factor rate, holdback percentage, or total repayment figure
• A document or upload issue in the application portal
• A general question about whether an offer you received elsewhere is reasonable

What we're involved in even though we're not the funder

T.A.G. is an ISO broker — funding decisions and servicing after your advance is disbursed are handled by the funding partner, not T.A.G. directly. But we stay engaged after a deal closes. If you have a servicing dispute, a payment-processing issue, or a concern about how a funding partner is treating you, contact us. We will either help resolve it directly with the funder or explain clearly what your options are if we can't.

Outside options

If you believe you were treated unfairly or misled and prefer to escalate outside of T.A.G. directly, you can contact:

• Your state's Attorney General or Department of Financial Regulation
• The Federal Trade Commission — reportfraud.ftc.gov
• The Better Business Bureau in your area

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